Children, families, staff, management, volunteers, students, and community have the right to know how personal information gathered is used.

This service is committed to maintaining all personal information provided by its children, families, staff, management, volunteers, students, and community in accordance with our Privacy Policy and the Australian Privacy Principles.

Each family, staff, volunteers, and students and committee member is provided with a privacy collection statement upon enrolment or commencement of employment.  This statement outlines the type of personal information collected by this service and how information is acquired, used and shared. We will not sell personal information to any third parties.

What is Personal information? How is it collected and why?

What information is collected?

How we collect information?

Why we collect it?

Medical information, health and immunisation
  • Enrolment form
  • Employment record
  • Immunisation history statement
  • Health care cards- Medicare and health fund information
  • Accident, illness and injury forms
To ensure the health and safety of every child and as a requirement under Family Law and the NSW Public Health Act 2010.
Income and financial details, includes credit card and banking information
  • Enrolment form
  • Employment record
  • Fee payment and purchases
  • Tax File Number
For the provision of the education and acre service and as required under Family Assistance legislation and as per Funding Agreements with the Department of Education and Communities.
Contact details of family and emergency contact information
  • Enrolment form
  • Employment record updated details form
Required under the Education and Care Services Regulation.
Children’s development records Observations
Assessment of children’s
Required under the Education and Care Services Regulation and to provide a high quality education and care service.
Family Assistance information
  • Enrolment form
  • Employment record
  • CCMS
Required under the Family Assistance legislation and under employment legislation under Income Tax legislation.
Legal information
  • Enrolment form
  • Employment record
  • Court orders or AVOs
Required under the Education and Care Services Regulation.
Employment, marital status and nationality
  • Enrolment form
  • Employment record
Required under employment legislation and to provide priority of access under commonwealth and state legislation.
  • Employment record
  • Certified copies of documents
Required under the Education and Care Services Regulation.
WWCC, criminal history checks
  • Employment record
  • Originals of documents
Required under the Education and Care Services Regulation.
Staff entitlements
  • Payroll records
  • Tax File Number
Provision of entitlements.
Any information required to be recorded under the National Law and Regulations, the family Assistance Law other relevant information collected to support the enrolment of a child
  • Enrolment form
  • Employment record
  • Complaints records
Required under appropriate legislation.

Personal information is information that personally identifies an individual, such as a name, residential or email address and includes information relevant to the enrolment process, credit card information, billing records, documentation of a child’s learning and development, and recorded information regarding complaints.

Publicly available information, such as information on a public website profile is not considered personal information.

This service only collects personal information when individuals specifically and knowingly elect to provide this, such as when individuals enrol a child in the service, pay fees or subscriptions, and provide health or family information to support the inclusion of a child.

This service complies with the Payment Card Industry Data Security Standards (PCIDSS) when handling credit card transactions and securely stores all credit card information for Direct Debit or credit card payment/eftpos payments in accordance with the Fees policy.

Direct communications
This service uses individual’s personal information to send information by post, email, fax or telephone. Individuals are provided with an opportunity to elect not to receive such information upon enrolment or through written notification to the service.

If individuals do not wish to receive direct communications, contact our service directly on (02) 65472355 or  

What happens with personal information?
This service will strive to let individuals know how any personal information will be used at the time of collection. Individuals will be asked if personal information can be used to establish contact with them regarding other aspects of organisational business. This service will not sell or trade individuals’ personal information to other third parties.

This service collects and uses personal information generally to provide individuals with the information and the services they request, to provide appropriate and relevant information pertaining to the education and care of a child/ren, and to continue to improve service quality.

Where is personal information stored?
Personal information is stored in a safe and secure manner, using locked filing cabinets or a password protected database and computer. Information is backed up electronically and securely stored. Data will not be altered or destroyed except in extraordinary circumstances.

Hard copy information is stored at the service, which is secured to prevent entry by unauthorised people. Any personal information not actively being used may be archived, in accordance with regulatory requirements.

Personal information will remain on the service database indefinitely until personally advised by a customer that information is to be removed, unless information has been archived or destroyed at an earlier date in accordance with privacy law and regulatory requirements.

Access and updating personal information
Individuals may ask to access, update or delete personal information held about them at any time. Reasonable steps will be taken to verify an individual’s identity before granting access, making any corrections to, or deleting information. If a customer wishes to make a complaint, please refer to the Complaints Policy.

Individuals requiring access to, or wanting to update personal information, can contact the service on (02) 65472355 or

Community Childcare Co-Operative